Shipping policy
We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.
General Shipping - United Kingdom (Excluding Northern Ireland)
Standard Delivery
FREE for orders over £20
£2.99 for all orders £10-£20
£4.99 for all orders under £10
Express Delivery
FREE for orders over £35
(Not applicable for Nothern Ireland, Isle of Man & Large and Bulky Orders)
£2.99 for all orders £20 - £35
£5.99 for all orders £10-£20
£7.99 for all orders under £10
General Shipping - Northern Ireland
Standard Delivery
£7.99 for all orders
General Shipping - Isle of Man
FREE for all orders over £50
£4.99 for all orders £25-£50
£7.99 for all orders under £25
Please Note: We use Evri Next Day Drop off for all our express orders which are usually delivered on the next day of fulfillment. However, in rare situations it might take 2-3 business days for express orders to be delivered due to unforeseen circumstances on the vendor's end.
Large & Bulky Items - United Kingdom (Excluding Northern Ireland)
Standard Delivery
FREE for orders over £50
£4.99 for all orders £20-£50
£3.99 for all orders under £20
Express Delivery
£1.99 for all orders over £50
£5.99 for all orders £20-£50
£4.99 for all orders under £20
Large & Bulky Items - Northern Ireland
Standard Delivery
£8.99 for all orders
Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact us by mailing us to info@thetoyroom.co.uk. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier.
Delivery Timeframes
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and Grofy Limited cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.